The OFS handling my Facebook ads made a mistake that cost my business $58,000. After that, she immediately sent me a letter of resignation. She’s been a good, reliable, and capable employee for several years now. This was her first big mistake.
This isn’t the first time this happened. Another OFS of mine made a mistake a few years ago and his first instinct was to resign. In the Philippines, they’re so afraid of disappointing people that their instinct is to disappear. Or in our case, to resign.
But you can stop this from happening when you have a good relationship with your workers. In both cases, I talked to them. I let them know that I’m not accepting their resignation. I know they’re great workers and we all make mistakes. And if they want to make things better, the best thing they can do is to learn from their mistakes and get back to work.
That’s how my team has grown and improved over the years. You have to give your team the opportunity to learn from their mistakes. You have to give them the chance to make it up to you.
I share more insights like this in my book, Outsourcing Lever. Filipino culture has a lot of things that make it an ideal place to outsource. But you also have to be aware of traits like this so you know how to better manage your team.
You can also avoid most major outsourcing issues by making sure you hire the right person. If you don’t have a hiring process yet and you want to be guided every step of the way, I walk through my 7 step hiring process at OneVAAway.com. I’ll show you how I hire Filipino workers who are eager to work and don’t just disappear.
Like these kinds of practical advice? We have more! Head on to our outsourcing education page. You can also subscribe to our blog to be notified when new videos are published. You can also check our YouTube channel too, every Tuesdays and Fridays of the month, we are releasing new videos-
You can also check out how to get started on hiring Rockstar Virtual Assistants.
About John Jonas
John Jonas is a long-time outsourcing expert and the creator of OnlineJobs.ph.
Since 2005, John has taught hundreds of thousands of entrepreneurs how to profitably delegate to VAs in the Philippines (and get their lives back in the process).
With help from his own VAs based in the Philippines, John has created an outsourcing empire that allows him to work 17 hours/week and to spend most of his time with his wife and 5 kids.
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