“Hey, I have a great idea for OnlineJobs.ph. You guys should encourage employers to write reviews about workers more,” says someone to me about once a week.
And I understand why you want it.
But I still say NO.
Why? A couple of reasons:
- Because reviews encourage short term work.
- Because 90% of our customers are successful entrepreneurs or small-business owners who understand the cost of turnover in a business.
Let me explain.
People who hire short-term help on a regular basis are running a short-term business (meaning they’re failing or they’re going to fail soon). Short-term help means employee turnover, and turnover in a business means death.
When someone comes to OnlineJobs.ph to hire someone, they’re looking to hire long-term help. When a business owner makes a hire through OnlineJobs.ph, they’re hoping that worker is good. By good, yes, I mean talented, but I also mean good at maintaining a working relationship because the business owner doesn’t want to have to let them go and hire someone else. Hiring is painful.
If a worker is good and the employer is good, the employment works out! In this case, the worker sticks with the employer for a long time, so the employer has no incentive to write a review about that worker.
Imagine if a business owner wrote the following review:
“I hired Jack, and he is just wonderful. He’s super talented, follows through on projects, and gets stuff done on time. I’m posting this review on his profile in hopes of helping another employer hire him, even though he’s already working for me full-time.”
Yeah, it doesn’t happen.
On the other hand, if a hire doesn’t work out, the employer is upset about it and wants to warn the world about how it’s all the worker’s fault and how terrible he is (even though in my experience it’s actually the employer’s fault more than 90% of the time). He’s going to write a negative review.
What I’m getting at here is that if we were to emphasize reviews, they would almost all be negative and wouldn’t be helpful.
What’s your takeaway?
On sites like upwork.com or freelancer.com, you’ll find a ton of workers with a ton of reviews. The point of those sites is to allow you to make a short-term hire. Workers on those sites MUST do lots of jobs for lots of employers in order to get reviews so they can continue to get work. The whole system is flawed because it’s designed to have one worker doing short-term work for a bunch of employers at the same time. Lots of reviews means high turnover for employers.
If you want to build a long-term, stable business, you have to hire long-term, stable workers.
So if you guys want to leave a review, please go ahead. But make sure they’re honest and objective. And know that the best Filipino virtual assistants don’t often get reviews because they rarely have to look for jobs. And once you hire a great virtual assistant, you won’t need to leave a review. Because it’s more likely that you and your rockstar VA would be working together for years to come.
About John Jonas
John helps business owners learn to outsourcing to the Philippines and replace themselves with virtual assistants.
He founded and owns OnlineJobs.ph.
He currently employs 14 amazing Filipino workers full-time and loves every one of them. He lives in Utah, has a wonderful wife, 4 amazing kids, and golfs 4-5 times/week.
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