Trust, Consideration and Kindness – Practical Advice

The world is beautiful, and when we do good in it, we get more than we give. The same thing happens when you go out of your way to show trust and consideration to your Online Filipino Specialist (OFS) — they will feel safe and comfortable enough to trust you, and they’ll be more likely […]

Pay Your Newly Hired OFS Weekly – Practical Advice

If you’re looking to hire someone in the Philippines, they may be worried that you will scam them. This is a big concern for them, and it’s one of the first things I tell people looking to hire an Online Filipino Specialist. One of the best ways to gain their trust is by paying them […]

Pros and Cons of Video Interviews – Practical Advice

It’s become increasingly common for employers to conduct video interviews as part of their hiring process. And while many people still wonder about the benefits and drawbacks of this approach, I personally don’t like doing video interviews. I don’t do video interviews when I recruit people. But I understand why people like them and continue […]

Let Your OFS Manage Your Email With Gmail Delegation – Practical Advice

We all know how frustrating it can be when your inbox is full of important emails, but you don’t have the time to get to them. What if you could give someone else some of your email management responsibilities? That’s what Gmail delegation allows you to do! With Gmail delegation, you can delegate email tasks […]

Filipinos Don’t Want To Steal Your Data – Practical Advice

One of the things many employers worry about is that their Online Filipino Specialist (OFS) might steal their data. In my experience, Filipinos don’t want to steal your data. There’s just no need nor incentive for it. Filipinos are very honest people who care deeply about family and community. They are very hard-working, too, and […]

How OFS Help Last Mile Carriers – Practical Advice

Last-mile carriers have become extremely beneficial to businesses. They go from source to destination, making sure that your products arrive on time and in perfect condition.  I had no idea that last mile carriers were using Online Filipino Specialists (OFS) until very recently when my OFS, Julia, sent me a link to an article from […]

How To Empower Your OFS – Practical Advice

I am a huge fan of empowering OFSs. When employees feel empowered at work, they have stronger job performance, job satisfaction, and loyalty. For my team, what I do to empower my OFSs are: Give them a title, Tell them to take ownership, Have someone for Quality Assurance, and Gain their trust. I’ve shared my […]

Individual SOP Training Courses – Practical Advice

Total disclosure: This blog post came way later than the video I made on YouTube. 🙂 Huge changes are happening all around!  One: The Philippines has a new President. There are a lot of mixed emotions about the new Philippine President, but this is what happens in a democracy. We’ll talk about that next time. […]