Your Online Filipino Specialist is a human being. Imperfect. If you expect this person to be a superstar from day one, you’ve set your sights too high. No doubt, you will be disappointed.
But that doesn’t mean that your OFS can’t completely astound you with off-the-charts good work. In time, they definitely would.
Here are a few examples of experiences I’ve had with OFSs that illustrate the great things they’ve done and can do for you:
Your VA will learn new skills and make tremendous strides
One of the most satisfying parts of being a business owner is seeing your employees embrace the challenge of tackling new assignments and coming through with great success. A rock-star OFS will progress consistently to the point where you can count on them to accomplish just about anything you ask.
I have an OFS who has an incredible knack for increasing his knowledge and abilities as I needed him to complete various tasks. This OFS had a few skills when I first hired him. But through hard work and a willingness to learn, got good at using many programs and tools.
Knowing this man had some graphics skills, I initially hired him to work on a car insurance website. Things were moving slowly in the beginning. He didn’t like to send daily updates.
It was hard for me at first, but I was patient. One day he sent me an update. It turns out he was working the whole time. He finished the site and did a pretty good job.
From there, I worked closely with him and taught him WordPress to do some work on my Jonas Blog site. When we started, he knew nothing about WordPress but quickly became proficient. Now, he’s an expert and can easily create plug-ins and responsive themes.
The progress didn’t stop there. Next, I had him work on building a tool that pulled data from a Microsoft website. It took him FOREVER!!! There were months where he avoided talking to me about it. I was so frustrated because I thought it was a pretty simple thing I had asked him to do.
It turned out that the job was impossible to do with the tools I had given him.
This is where he became a rock-star for me. I had asked for a web-based tool (which was impossible). A few months later, he came to me with a Windows program he had written that worked exactly how I wanted. He learned a new programming language (C#), so he could complete the task! ROCK-STAR!!!
We then moved on to things he had no idea how to do. But providing direction on where and how to do these things, he met the tasks head-on.
- He learned the CodeIgniter framework,
- Built the initial version of OnlineJobs.ph,
- Learned Linux and server administration, and
- Learned GitHub to help our programmers work better together.
This OFS also made fantastic progress in his ability to speak and write in English. When I first hired him, it was hard to have telephone conversations. As time went on, his English improved significantly. This week he told me, “It’s really hilarious because I know my English sucks, but you still published it on your blog. Hehe.”
Now, communicating with him is easy.
Your Online Filipino Specialists are bound to frustrate you with mistakes. Work with them diligently. Assist them in overcoming shortcomings and setbacks. As you help them progress through assignments and master new skills, they can become the rock-star OFSs you’ve always hoped for.
Your OFS will do some things better.
A few years ago, I gave one of my Online Filipino Specialists a marketing task. I gave this person precise instructions. I carefully laid out the project in the way I thought would best accomplish it. I explained:
- how often to do the task,
- how to write it, and
- what websites to use as resources.
Then I cut him loose to go to work.
At first, I would receive daily updates from this person on how the project was coming along. After six months, however, the updates stopped.
I was concerned. I know someone in my shoes would become frustrated at the lack of communication and fire the employee. I decided not to let him go. Instead, I reached out to find out why he had seemingly disappeared.
His explanation was typical of Filipinos workers. He had stopped updating me because he had found a better way to do the project. But he was afraid that if he told me that, I would be upset at him for doing it differently, and I would fire him.
I was amazed that he had taken the initiative to research and figure out how to do things better. I was thrilled. To reward him for taking the project beyond my expectations, I gave him a $100 bonus. He continued to do tremendous work.
Once, I discovered that one of my workers had taken it upon himself to create a fan page for Onlinejobs.ph. The page had more than 1,000 “likes.” I hadn’t asked this worker, or anyone else, to create this page. Yet, he recognized the value and potential it had for the business. He turned his proactive efforts into a resounding success. Today the page has over 100,000 likes.
Eventually, I allowed him to take the lead on different projects. Because of his progress and my trust in him, he could think outside the box and create this fan page. I thanked this worker for thinking beyond the normal scope of his duties. For his work, I sent him a $50 bonus.
Your OFS can come up with solutions to problems.
As a business owner, you should be available to help your Online Filipino Specialist with any questions or concerns. This is one of the keys to creating rock-star workers.
But it’s even better when your OFS can find answers on their own.
I asked one of my OFS to create an account for someone on one of our sites. I forgot to provide him with the information needed to make this account (I only gave him the person’s name).
My OFS sent a quick email (while I was asleep) explaining that he needed this person’s email address to complete the account creation. A few minutes later, he sent another email saying that he had Googled the person’s name and found the email address on his own.
What an example of not waiting around for me to come to the rescue! This worker had the mind to take care of the situation, and he did so quickly and efficiently. He, too, got a $50 bonus for doing this.
What has made him so good?
From the beginning, he was simply diligent. That’s all he started with: no skills, no knowledge. He was responsive to my emails and was very detail-oriented, which are two things I look for in an OFS.
I taught him to do many things like how to build websites and how to do marketing for them. He took the things I taught him and added to them. He then started doing projects without being told.
Now, he comes up with innovative ideas to enhance the projects I assign him. His work is always top-notch. I gave him a well-deserved pay raise from $450 a month to $750 a month to show my appreciation.
How can your OFS be like those in these examples?
As you implement the following practices and habits with your OFS, they will be capable of exemplary work.
About John Jonas
John Jonas is a long-time outsourcing expert and the creator of OnlineJobs.ph.
Since 2005, John has taught hundreds of thousands of entrepreneurs how to profitably delegate to VAs in the Philippines (and get their lives back in the process).
With help from his own VAs based in the Philippines, John has created an outsourcing empire that allows him to work 17 hours/week and to spend most of his time with his wife and 5 kids.
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