I asked my OFSs why work is being done mindlessly, and I’ve discussed the most popular answers over the past few weeks.
This one also came up several times, and honestly, I was curious.
One reason work is being done mindlessly is because of Filipino family culture.
I learned that when Filipinos don’t feel that they belong, they are not inspired.
This means that when your OFS don’t feel like they are part of something — a group, a company, a family — they won’t care too much about what’s going on. They’ll be doing the work that’s asked of them but won’t care enough to go above and beyond to ensure that everything is as it should be.
Other times, it could be because of company culture. There are remote jobs that often treat OFSs as just workers where they don’t interact with other team members; when Filipinos feel that the company is distant and aloof, they won’t put all their effort into doing the job.
Show your OFS you care, and make them feel that they are part of the family, of the team; you’ll be surprised what wonders that would do.
I share some of my team’s thoughts about the family culture here
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About John Jonas
John Jonas is a long-time outsourcing expert and the creator of OnlineJobs.ph.
Since 2005, John has taught hundreds of thousands of entrepreneurs how to profitably delegate to VAs in the Philippines (and get their lives back in the process).
With help from his own VAs based in the Philippines, John has created an outsourcing empire that allows him to work 17 hours/week and to spend most of his time with his wife and 5 kids.
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