The simple answer is that labor is cheaper overseas. But it’s more complicated than that. It actually costs a lot of money to maintain your own call center, so many businesses are forced to outsource if they want to provide good customer service.
If you want to provide good customer service, you can’t just outsource anywhere. Where you outsource plays a big role in your success.
Initially, most call centers were outsourced to India. But issues with India made it expensive and troublesome to outsource there. About ten years ago, companies started turning to the Philippines. It offered the same cost savings, but the culture was just different.
Unlike in India, workers in the Philippines are:
- Natural problem solvers
- More patient
- More polite
That’s why companies outsource—and how the Philippines became the primary destination for call centers.
Even if you can’t afford to outsource to a call center, you can afford to outsource to the Philippines. You can hire a virtual assistant from OnlineJobs.ph to work on your business—customer support, admin tasks, marketing, and so much more.
To get all the benefits outsourcing has to offer, you have to understand how it works. Outsourcing as a multinational company isn’t the same as outsourcing as a small business owner or solopreneur. To navigate that, go to OutsourcingLever.com and get my book. It’s free—just pay for shipping. I guarantee it’s going to help you become an expert and ready to outsource in no time flat.
And if you want to see more videos, check out our YouTube channel or our Facebook page for more outsourcing tips.
You can also check out how to get started with hiring Rockstar Virtual Assistants.
About John Jonas
John Jonas is a long-time outsourcing expert and the creator of OnlineJobs.ph.
Since 2005, John has taught hundreds of thousands of entrepreneurs how to profitably delegate to VAs in the Philippines (and get their lives back in the process).
With help from his own VAs based in the Philippines, John has created an outsourcing empire that allows him to work 17 hours/week and to spend most of his time with his wife and 5 kids.
Find John at JohnJonas.com and Facebook.
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Good day!
Looking forward on my application as Virtual Assistant in the future.
Thank you for your great platform!
I am looking for a Virtual assistant job and hope i can have a client and work together. more power, Merry Christmas and a Happy New Year.
Hi Kenneth,
Thank you for your comment. You can look for openings here -> https://www.onlinejobs.ph/jobseekers/jobsearch