The simple answer is labor is cheaper overseas. But it’s more complicated than that. It actually costs a lot of money to maintain your own call center. So a lot of businesses are forced to outsource if they want to provide good customer service.
If you want to provide good customer service, you can’t just outsource anywhere. Where you outsource factors into your success.
Initially most call centers were outsourced to India. But problems with India made it expensive and troublesome to outsource there. Then 10 years ago, companies started going to the Philippines. It has the same cost savings but the culture is just different.
Unlike in India, workers in the Philippines are:
- Natural problem solvers
- More patient
- More polite
That’s why companies outsource and how the Philippine became the primary destination for call centers.
Even if you can’t afford to outsource to a call center, you can afford to outsource to the Philippines. You can hire a virtual assistant from Onlinejobs.ph to work on your business like customer support, admin work, marketing, and so much more.
To get all the benefits outsourcing has to offer, you have to understand how it works. Outsourcing as a multinational company isn’t the same as when you’re outsourcing as a small business owner or a solopreneur. To navigate that, go to OutsourcingLever.com and get my book. It’s free, just pay for shipping. I guarantee, it’s going to help you become an expert and ready to outsource in now time flat.
You can also check out how to get started on hiring Rockstar Virtual Assistants.
About John Jonas
John Jonas is a long-time outsourcing expert and the creator of OnlineJobs.ph.
Since 2005, John has taught hundreds of thousands of entrepreneurs how to profitably delegate to VAs in the Philippines (and get their lives back in the process).
With help from his own VAs based in the Philippines, John has created an outsourcing empire that allows him to work 17 hours/week and to spend most of his time with his wife and 5 kids.
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