“You should encourage employers to write more reviews about workers!”
I get this suggestion a lot.
And I understand why you want it.
But I still say NO.
Why? A couple of reasons:
- Because reviews encourage short term work.
- Because 90% of our customers are successful entrepreneurs or small-business owners who understand the cost of turnover in a business.
Let me explain.
People who hire short-term help on a regular basis are running a short-term business. That means they’re either:
- failing, or
- they’re going to fail soon.
Short-term help means employee turnover. Regular turnover in a business means death.
When someone comes to OnlineJobs.ph to hire someone, they’re looking to hire long-term help. When a business owner goes to OnlineJobs.ph, they’re hoping that worker is good.
Yes, by good I mean talented. But good also means they know how to maintain a great working relationship. The business owner won’t want to let them go and hire someone else.
Because hiring someone new and training them every few weeks is painful, not to mention a waste of time.
If a worker and the employer have a good working relationship, then it all works out! There’s no reason to leave a review because the employer will never want their rockstar VA to work for someone else.
Imagine if a business owner wrote the following review:
“I hired Jack, and he is just wonderful. He’s super talented, follows through on projects, and gets stuff done on time. I’m posting this review on his profile in hopes of helping another employer hire him, even though he’s already working for me full-time.”
Yeah, this doesn’t happen.
What do you think other business owners will do once they see that review? 9 times out of 10, they’ll look for Jack in the database and try to poach him!
On the other hand, if a hire doesn’t work out, the employer is upset. He’s going to write a negative review. He’ll want to warn the world about how it’s all the worker’s fault. (Even though in my experience it’s actually the employer’s fault more than 90% of the time).
What I’m getting at here is that if we were to emphasize reviews, they would almost all be negative and wouldn’t be helpful.
What’s your takeaway?
On sites like upwork.com or freelancer.com, you’ll find a ton of workers with a ton of reviews. These sites are designed for short-term hires. Workers on these sites have no choice but to do a lot of jobs for as many employers as possible to get enough reviews. The whole system is flawed because it’s designed to have one worker doing short-term work for a bunch of employers at the same time.
If you want to build a long-term, stable business, you have to hire long-term, stable workers.
If you want to leave a review, please go ahead. But make sure they’re honest and objective. Know that the best Online Filipino Specialists don’t often get reviews because they rarely have to look for jobs. And once you hire a great OFS, you won’t need to leave a review. Because it’s more likely that you and your rockstar OFS would be working together for years to come.
About John Jonas
John Jonas is a long-time outsourcing expert and the creator of OnlineJobs.ph.
Since 2005, John has taught hundreds of thousands of entrepreneurs how to profitably delegate to VAs in the Philippines (and get their lives back in the process).
With help from his own VAs based in the Philippines, John has created an outsourcing empire that allows him to work 17 hours/week and to spend most of his time with his wife and 5 kids.
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