As the Philippines becomes the new India for outsourcing, many small businesses now are asking: What is the most cost-efficient and effective way to search for Filipino online workers?
For years, large financial institutions, such as JPMorgan Chase and Wells Fargo, have been outsourcing to the Philippines. They valued the affordability, work ethic, and American English of Filipino workers. But they had and have the big budgets to absorb the mistakes. You do not. So, you need insider insight on how to start outsourcing to the Philippines.
For background information, here is an article introducing you to the typical Filipino contract worker. His name is Joven. And here are several free books on outsourcing you can download.
Getting Started on Outsourcing
One way to get started in outsourcing to the Philippines is to do what is called “Hire Directly”. Essentially, that means going to the websites established for you to post help-wanted notices and which also might house databases of Filipino freelancer profiles and resumes.
4 Websites For Direct Hiring
There are four major websites which you can check out for direct hiring. They are:
You can either place a help-wanted and/or browse through more than 200,000 resumes. Skills are divided into categories such as “web developer” and “virtual assistant” for easy search.
One strength of the site is that it provides a standardized skill assessment. That means you can compare apples to apples. That is, you decide between the skills sets of a wide range of web developers. You may not need advanced skills. Therefore, you have the option of hiring a mid-level developer and negotiate the appropriate pay scale for less sophisticated expertise.
Another point of differentiation between Onlinejobs.ph and much of the competition is that it offers as a supplementary service training. To get the most from outsourcing usually an initial period of training is necessary. If you do not already have in-place those programs for your particular type of business, then you can purchase either standardized or custom-made training modules.
There is free access to the site. That allows you to post jobs, view worker profiles, bookmark profiles, and use Timeproof.
Timeproof is a key tool for you and it’s free. The software allows you to track employee time and view screen shots of work time.
There are no markups. In addition to the free service, there is the popular option, billed at $49 month. That facilitates contacting workers and reading reviews of workers, along with the free services such as posting jobs and using Timeproof. There are discounts for longer subscriptions.
Why check out Easyoutsource.com? It fits the comfort zone of those of you who want to limit your search to fewer candidates. The features and terms and conditions, such as pricing, mirror those of OnlineJobs.ph. Here is the Easyoutsource.com pricing.
This site contains about 26,000 resumes in its database. The service operates much like Onlinejobs and Easyoutsource. There is no cost to post a help-wanted. However, there is also an Advanced Service subscription plan which provides employers access to the database of resumes. The features of each plan and the price are provided in the Employer section. There are no markups.
BestJobs does have a gatekeeper for both registering as an employer and for posting your help-wanted. For example, certain industries are barred from seeking workers.
However, there is an ongoing 10 percent markup fee on every hour or project the remote worker completes. UpWork oversees collection of that. All billing is done through UpWork. Some employers deduct the 10 percent from the worker’s compensation. If applicants expect that to happen, they will inflate their initial request for the amount of wages. That has become common. Therefore, if using UpWork, be prepared to negotiate.
Given this markup, UpWork remains in your relationship with your remote workers as a kind of middleman. For example, the amount of work is tracked with Team App. Weekly the workers have to submit that. If there is a dispute over the terms and conditions of how the relationship is going, UpWork can step in.
The advantage it offers you is that its freelancers are provided incentives to take tests assessing their proficiency in fields such as search engine optimization or ghostwriting. The results can help you determine the level of competence. Also, based on client feedback, those in the database are evaluated on a one-to-five scale.
Template For Help-Wanted Posting On Websites
Experience and research have shown us that companies save time and frustration if they create their help-wanted posts with highly specific information. That prevents receiving inappropriate applications as well as misunderstandings once the screening process gets underway. Here is a typical template for a Virtual Assistant:
Header: Virtual Assistant, Home-Based, Communicate through email, SKYPE, Google Hangouts
Our home improvement supply company is looking for a full-time administrative “jack of all trades.” You will be performing tasks such as tracking late deliveries to customers, answering calls from customers receiving incomplete or defective orders, and proofreading new product entries on our website for accuracy. For this there will be a three-week training period with full pay.
To apply you must have:
- Three years’ experience as a Virtual Assistant which includes the fundamentals of customer service
- Able to operate efficiently during the hours 8:00 A.M. to 6:00 P.M. for the East Coast Time Zone in the U.S. One hour is allowed for lunch.
- Ability to speak and write in American English
- High school degree
- Separate, closed-off space in your home office, where background sounds will not be heard by customers.
- Your own computer and high-speed internet connection
- Contingency plans for power brownouts, natural disasters, and personal emergencies.
Please send your cover letter and resume to ___________.
Taking The First Step
Congratulations. You have made it through all this material. You are now ready to take the first step in hiring. Choose one or more websites to browse. After you select the one which is the best fit for your company’s needs, create your help-wanted ad. Then post it. Simultaneously, on some websites you can contact those whose profiles seem to be in the ballpark of what you need.
If you still have some questions on your mind about hiring a virtual assistant for your business, check our blog post that shows how you’re underpaying yourself as an entrepreneur.
About John Jonas
John helps business owners learn to outsourcing to the Philippines and replace themselves with virtual assistants.
He founded and owns OnlineJobs.ph.
He currently employs 14 amazing Filipino workers full-time and loves every one of them. He lives in Utah, has a wonderful wife, 4 amazing kids, and golfs 4-5 times/week.
If you liked this you’ll probably also like reading
– How You’re Under-Paying Yourself As An Entrepreneur
– How Entrepreneurs and Filipino Virtual Assistants Benefit Each Other
– The Comprehensive Guide to Virtual Assistant Salaries in the Philippines